Refund policy
Returns & Refunds Policy
Due to the made-to-order nature of our products, all sales are final. We do not accept returns or exchanges for size changes, fit preferences, or change of mind. We encourage you to carefully review sizing guides and product details before completing your purchase.
When We Will Accept a Return
We stand behind the quality of every item we produce. If your order arrives with any of the following issues, we will make it right:
- Defective or faulty product
- Print quality issues (e.g., misprints, fading, misalignment)
- Item arrived damaged in transit
- Wrong item received
How to Request a Return
If your order qualifies under the conditions above, please contact us at calverne.brand@gmail.com within 7 days of receiving your item. Include your order number and clear photos documenting the issue. We will review your claim and respond within 2–3 business days.
If your return is approved, we will cover return shipping and either replace the item or issue a full refund to your original payment method within 10 business days of approval.
Items sent back without prior approval will not be accepted.
Non-Returnable Items
We do not accept returns for:
- Size exchanges or fit-related concerns
- Change of mind
- Sale items or gift cards
For any questions, reach out to us at calverne.brand@gmail.com — we're happy to help.